FAQ's for Residents
Monday-Friday 9:00 am - 5:00 pm
Regular work orders, please call 973-313-8440.
Emergency work orders, please 973-313-8441
Please visit the following websites for rental assistance information:
Department of Community Affairs: Housing Assistance Programs
https://www.nj.gov/dca/divisions/dhcr/covid19housingassistance.html
Morris County Human Services: Office of Temporary Assistance
You will be scheduled for an in-person interview with a property management team member. Recertification notices are mailed 120 days prior to your annual recertification date. If you do not receive an appointment by your anniversary date, please contact us at 973-313-8440.
If you have misplaced your recertification packet, you can download one here.
Yes. HSI must conduct an annual recertification to maintain compliance with all requirements from HUD/NJHMFA/HOME.
HSI aims to inspect each apartment at least once every 12 months to make sure apartments are in decent, safe, and sanitary condition.
Here is some information to help you prepare for your apartment inspection and know what to expect:
- Minor repairs are addressed on the spot. i.e. light bulb changes, CO/Smoke Detectors
- All the equipment and appliances in your apartment are properly functioning and are safe for you and your neighbors.
- The temperature of your apartment complies with the required standards during the heating season and your hot water is the proper temperature year-round; and
- Potential issues are proactively identified and addressed before they become repair needs.
Resident concerns should be called in to 973-313-8440. Police matters should be directed to your local police department. If you have an EMERGENCY, please call 911.