Message for Residents

Dear Residents,

Homeless Solutions has taken some measures and will continue to take measures as the situation evolves with regards to the Covid-19 virus. We want to let you know that during this difficult time, we are still here for you. As always, our residents and staff continue to be our top priority. As we learn more developments of the Covid-19 virus we are taking measures within our office and for your community.

We encourage all tenants to take the necessary steps to protect themselves. This involves, among other things, frequent hand-washing and social distancing. For guidance on how to protect yourself, visit the Centers for Disease Control website at www.cdc.gov.

We are all in this together, and if we work together, we can weather this storm.

1. I have an emergency work order. Who should I call?

If you have a property threatening emergency please call us 973-313-8441.

Until further notice, we will be limiting our service team to addressing emergency requests only. This is for the health and safety of our residents along with our service team. If a visit is performed, the team member will be required to wear appropriate protective gear. They will also check with you to ensure that no residents in the apartment are currently ill, self-quarantined or have traveled outside the country in the last 14 days.

Let us know about self-quarantine situations: If for any reason you have chosen to self-quarantine or are diagnosed positive for COVID-19, please notify the management office immediately so that we can make sure we are able to assist you with emergency services while also taking appropriate measures at the community.

2. I have a regular work order, will maintenance come to make repairs?

Non-emergency maintenance requests are being delayed. You should continue to submit your regular maintenance request during normal business hours by calling 973-313-8440 or by email to propertymanager@hsinj.org.

3. What should I do if I lose my job and cannot pay my rent?

If you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay rent, we encourage you to notify us as soon as possible to discuss potential alternative payment arrangements that may be made to accommodate your situation.  Please be aware that if you do not contact us to let us know that you have been affected by COVID-19, we will not know that you may need assistance during these unprecedented times.

If you are not currently facing a COVID-19 related hardship, please continue to pay rent as usual. Please mail your rent to:

Homeless Solutions

3 Wing Drive-Suite, Suite 245

Cedar Knolls, NJ  07927

4. I need help with paying my rent, who can I contact?

Please visit the following websites for rental assistance information:

Department of Community Affairs: Housing Assistance Programs

https://www.nj.gov/dca/divisions/dhcr/covid19housingassistance.html

Morris County Human Services: Office of Temporary Assistance

https://hs.morriscountynj.gov/ota/

5. What measures have been taken to keep our community sanitized?

We are routinely cleaning and disinfecting frequently touched common areas (i.e. doorknobs, light switches, handrails.

6. I am scheduled for an annual recertification, should I report to my appointment?

Annual re-certifications will be processed by mail until further notice.  We are following social distancing for the safety of our residents and staff.  To help minimize the need for in-person interaction with residents who may be ill, in quarantine, or in self-isolation, HUD is allowing property staff to temporarily collect electronic documentation and signatures for re-certifications.

Please note that you will receive a recertification packet in the mail with a returned self-stamped addressed envelope for use when returning your documents.  Any original documents received will be returned to residents at a later date when the “wet” signature meeting is scheduled.

7. I have a scheduled move out, what should I do if I do not want to move?

If you are a current resident with an approaching move-out date and you’d prefer to stay where you are for the time being, we’re here to help.  Please give us a call to see what options there are.

8. I have a resident concern about noise, how do I contact the property manager?

If you have a resident concern, please contact the property manager at 973-313-8440.

9. Can I still participate in the 2020 Census during COVID-19 restrictions?

Yes, we encourage all residents to participate in the 2020 Census.  The Department of Commerce will reach out to every person to be counted. 1st via mailer and second by either phone or email. For additional information, visit: www.2020census.gov.

10. I would like to apply for affordable housing with Homeless Solutions, how do I request an application?

If you are interested in being placed on our waiting list, please send an email request to: Propertymanager@hsinj.org. Or you can call our property manager at 973-313-8440 to request an application by mail.