Message for Residents | Homeless Solutions

1. What are the office hours?

2. I have a work order. Who should I call?

3. I need help with paying my rent, who can I contact?

4. I am scheduled for an annual recertification, who should I contact?

5. I have misplaced my recertification packet. Who do I contact for a replacement?

6. Do I have to complete an annual recertification if I have a Section 8 voucher with an external agency?

7. I completed my annual lease renewal, when will my apartment be inspected?

HSI aims to inspect each apartment at least once every 12 months to make sure apartments are in decent, safe, and sanitary condition.

Here is some information to help you prepare for your apartment inspection and know what to expect:

Minor repairs are addressed on the spot. i.e. light bulb changes, CO/Smoke Detectors

All the equipment and appliances in your apartment are properly functioning and are safe for you and your neighbors.

The temperature of your apartment complies with the required standards during the heating season and your hot water is the proper temperature year-round; and

Potential issues are proactively identified and addressed before they become repair needs.

8. I have a resident concern about noise, how do I contact the property manager?

FAQ's for Residents